Shipping Policy
We are committed to ensuring that your order reaches you in a timely manner. Below, you will find all the details related to our shipping process, delivery times, and what to expect when placing an order with us.
Processing and Delivery Times
- Order Processing: Once your order is placed, our team begins processing it within 1-2 business days. During peak times or holidays, processing may take slightly longer.
- Delivery Time: After processing, your order will be shipped, and you can expect delivery within 6 to 17 business days, depending on your location and the shipping method selected at checkout. Please note that these delivery times are estimates and may vary due to unforeseen circumstances.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and the selected shipping method. We strive to offer competitive rates and work with reliable carriers to ensure your order arrives on time.
Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a tracking number. This will allow you to monitor the status of your shipment in real-time as it makes its way to you.
Undeliverable Packages
- Incorrect Address: Please double-check your shipping information before placing your order. If the address provided is incorrect, the package may be returned to us. In such cases, we will contact you to arrange reshipment, and additional shipping fees may apply.
- Unclaimed Packages: If a package is not claimed or is refused at the time of delivery, it will be returned to us. Once received, we will process a refund for the cost of the items, excluding any shipping fees. If you wish to have the package reshipped, please contact our customer service team to arrange for reshipment, and note that additional fees may apply.
Customs, Duties, and Taxes
- Depending on your location, your order may be subject to customs fees, duties, or taxes. These charges are not included in our shipping fees and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Delayed or Lost Shipments
- While we strive to ensure timely delivery, there may be rare instances where a shipment is delayed or lost due to factors beyond our control (e.g., weather conditions, customs delays). If your package has not arrived within the estimated delivery time, please contact our customer service team for assistance. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
- If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer service team. We are here to help and ensure that your experience with us is positive and hassle-free.